• After we receive your booking enquiry, you get a detail offer about availability, total costs and the cancellation policies for the requested period.
• Given that you entered a valid email address, you will receive an answer within a few hours. However, due to different time zones and weekends, this can be delay by up to 24-48 hours in some cases.
• If room is available and you wish to confirm, you might be ask to secure the booking by a deposit within 3 days. Please note, that room availability sometimes change daily, especially during peak seasons.
• The deposit is usually between 10-30%. The balance to be paid either direct at the hotel or 2 weeks before arrival. This depends on seasonal policies by the hotels and all these details you will receive in our email response.
• For any deposit, you will receive an electronic payment receipt. In case a balance payment is requested 2 weeks before arrival, you will also receive an exchange voucher to be shown when check-in.
• For pick-up service request, please re-confirm flight details before arriving.
• Never send credit card details by email or from unsecured websites ! Either use our secure online payment page or send credit card details by Fax. If you have to cancel a reservation, please do it as early as possible by email or Fax.
• Deposits are usually non-refundable unless other notice.

Thailand Hotels and Resorts and R24 are only a provider for information and communication and not responsible for any services of the resort. Especially if the resort confirms with help of R24.org, we pass it to you by email, but R24.org is never responsible for a confirmation issued by the hotel or their services. No claims of recourse can be assert to Thailand Hotels and Resorts and R24.